Question 1

How quickly can you fix my remote problems?

Accepted Answer

We typically resolve remote control issues within the same service visit, often in under an hour. Our technicians carry a full inventory of replacement remotes and have the expertise to reprogram or replace faulty units on the spot. For standard remote issues like battery replacement, reprogramming, or signal interference, we offer same-hour arrival in most service areas. If your remote requires a specialized part, we can usually have it installed within 24-48 hours.

Question 2

What causes remote problems in garage doors?

Accepted Answer

Remote problems are commonly caused by several factors: dead batteries (the most frequent culprit), signal interference from nearby electronics or LED lights, damaged antenna on the opener unit, worn-out buttons on the remote, or programming issues after a power outage. Additionally, extreme temperatures can affect battery life and signal transmission. Our technicians will diagnose the exact cause and provide the most cost-effective solution, whether it's a simple battery replacement or antenna repair.

Question 3

Do you offer financing for new steel door installations?

Accepted Answer

Yes, we offer flexible financing options to make your new steel garage door installation affordable. We partner with trusted financing providers to offer plans with competitive rates, low monthly payments, and terms ranging from 12 to 60 months. Many customers qualify for 0% APR promotional periods. We also accept all major credit cards and offer seasonal promotions. Contact us for a free quote and we'll discuss the financing options that best fit your budget.

Question 4

What areas do you serve?

Accepted Answer

We proudly serve Roper and the surrounding communities including Plymouth, Creswell, Columbia, Williamston, Windsor, Jamesville, Pantego, Belhaven, Swan Quarter, and Engelhard. Our service area covers most of Washington, Tyrrell, Martin, Bertie, Beaufort, and Hyde counties. If you're unsure whether we serve your area, give us a call and we'll be happy to help.

Question 5

What is your warranty policy?

Accepted Answer

We stand behind our work with a comprehensive 2-year warranty on all labor and installations. Additionally, all parts we install come with the manufacturer's warranty, typically ranging from 1 to 10 years depending on the product. Our 'no-hassle guarantee' means if you're not satisfied with our work, we'll make it right at no extra charge. We believe in building long-term relationships with our customers through quality work and honest service.

Question 6

Do you offer emergency services?

Accepted Answer

Absolutely! We offer 24/7 emergency garage door services with same-hour arrival for most calls. Whether your door is stuck open or closed, has a broken spring, or has been damaged in an accident, our emergency team is ready to help. We don't charge extra fees for after-hours emergency calls because we understand that garage door emergencies don't follow a 9-to-5 schedule. Call our emergency line anytime at (252) 769-7867.

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